Application Management
Expanded reliance on technology and software puts increasing demands on internal IT resources to manage and maintain critical business software. Relieve pressure by offloading the more routine aspects of their job, allowing them to focus on more important matters. Our Application Management can assist in phasing out legacy applications, managing inherited applications or maintaining current software solutions. Our disciplined approach and broad software expertise will help you preserve the reliability and performance of the software that helps you manage your business. We can manage every phase of the lifecycle of your applications:
Transition: Carefully Planned & Executed
The conversion from internal to outsourced management is carefully orchestrated to minimize the risk of business interruption. Planet Consulting’s experienced project team will:
- Select the right personnel using our RADIUS methodology
- Coordinate training and knowledge transfer session
- Develop management plans and reporting metric
- Identify appropriate transition schedules
Ongoing Support: Responsive & Proactive
Our staff will utilize an iterative development process, where requirements and solutions evolve through collaboration between your IT personnel and the dedicated staff. Performance issues, frequently asked questions and other criteria are measured daily to identify recurring issues and opportunities to increase the end user experience.
- Provide “Tier 1” end user support for both technical and business issue
- Monitor and report performance metric
- Identify and implement routine software fixes
- Track recurring issues and concerns then recommend solutions that will improve business practice
- Evaluate and present upgrades and enhancements
Maintenance: Documented & Compliant
Offloading the maintenance of your existing software solutions frees up more of your time to focus on core business needs. Our rigorous change management and software release procedures ensure that your upgrades are completed timely, seamlessly and with the least amount of impact on the business.
- Monitor, schedule and release software upgrades and maintenance
- Communicate scheduled maintenance with key business leader
- Complete fixes and repairs promptly and efficiently
Enhancement: Because Your Business Needs Change
With in-depth knowledge of your application and constant exposure to new strategies and software, not to mention proven project management and IT resources, Planet Consulting is a valuable resource. Planet Consulting offers many complimentary application services such as:
- Risk reduction assessment
- Back up service
- Software design and development expertise
- Project cost and scope measurement tool