EpiCenter
EpiCenter is an operations support service built upon years of collective expertise in the management of computer operations and traditional IT help desks. EpiCenter is available to support almost any IT operation where trained technicians are needed in a scheduled, managed call center environment.
EpiCenter brings much attention to detail and procedures. It’s not simply a matter of putting people into seats. Planet Consulting ensures that the highest quality and cost value is achieved by carefully planning and managing the most detailed of tasks you need performed to deliver consistent service levels.
EpiCenter is built using a set of managed processes that incorporate IT industry standards, such as ITIL, the Help Desk Institute, COBIT and PMI.
EpiCenter can be employed in multiple ways, depending on the needs of your organization: