EpiCenter Service Desk
Outsourcing part or all of a service desk can help you to:
- Reduce overall IT management costs
- Improve desktop support service
- Streamline internal support processes
- Fulfill the need to manage IT-related risk and audit requirements
- Improve overall production of employees
- Deliver IT support functions with a customer-centric focus
Depending on the complexity of the service operation, Planet Consulting can work with you to create a tailored service desk operation that fits your exact needs. We can provide Level 1 (L1) and Level 2 (L2) agents and line management on-site at your organization or off-site from our facilities.
In either case, Planet Consulting takes care of the basic back office human resources administration support provided—all scheduling, vacation and other benefits administration. All aspects of daily operations are handled by Planet Consulting.
In addition to the traditional incident management functions, we can provide Change Management and Asset Management support, tailored to the degree of ITIL compliance you need. Our toolsets are built upon ITIL and are standards in the Help Desk industry.